Return Policy

RETURNS POLICY

Return Authorization Required

In order to initiate a valid return, you must first obtain written approval from DB. To request a return, contact us at accounting@dohenybike.com. Any product returned to DB without prior written consent will be rejected and returned at your expense.

Order Cancellations and Pre-Shipment Returns

For purchased products that have not yet shipped (including stock placed on hold), a 5% processing fee will apply if canceled.

Pre-orders and backorders for temporarily out-of-stock items are charged immediately at checkout. Pre-order/backorder cancellations are subject to the same processing fees.

EBIKE RETURNS

Returns for non-defective, non-damaged ebikes are available within fourteen (14) days of delivery. To be eligible for a return:

If approved, DB will provide a return shipping label, and will arrange for return freight.

The customer is responsible for a $125 return shipping fee and a 10% restocking fee, both of which will be deducted from the refund amount. These fees apply regardless of whether the shipment is returned or stopped in transit.

Returns are not accepted after 14 days from the delivery date. Bikes delivered through our Assembled Home Delivery program are non-returnable unless there is an eligible warranty claim.

If the order has already shipped and you attempt to cancel or reroute it while in transit, you will still be charged the $125 shipping fee and a 10% restocking fee if the item must be returned to our warehouse.

Any warranty-related concerns must be resolved prior to processing a return. Refunds will be applied to the original payment method only after inspection and acceptance of the returned ebike.

NON-RETURNABLE / NON-REFUNDABLE ITEMS

The following items are not eligible for return, except in cases of extreme breakage or malfunction covered under our warranty and only with DB's prior written approval:

DISCOUNT CODE REFUNDS

Any order using a discount code will have the entire value of the discount subtracted from the refund amount, even if only part of the order is returned.

RETURN SHIPPING ADDRESS

Once approved, all returns must be sent to:

Doheny Bike, LLC

34163 Pacific Coast Highway, #100

Dana Point, CA 92629